Privacy Policy
Last updated: 1 April 2026
This Privacy Policy explains how Binfield Village Pharmacy (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you use our website or contact us.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Binfield Village Pharmacy
Terrace Rd N, Binfield, Bracknell RG42 5JG
Phone: 01344 868486
Email: pharmacy.FG094@nhs.net
For the purposes of data protection law, Binfield Village Pharmacy is the data controller of the personal data collected through this website unless stated otherwise.
2. What information we may collect
Depending on how you use our website or services, we may collect the following information:
Personal information
Full name
Email address
Phone number
Postal address
Date of birth
NHS number (where relevant and provided)
Prescription or nomination-related information
Appointment or booking information
Health-related or service-related information
Where relevant to the services you request, we may collect information relating to:
Symptoms
Treatment suitability
Medical history
Medication or pharmacy-related queries
Service eligibility information
Technical information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Website usage data
Referral source
3. How we collect your data
We may collect your information when you:
Fill in a contact form
Submit an NHS nomination form
Book an appointment or request a service
Contact us by email, phone, or website form
Use our website
Consent to marketing or service communications (where applicable)
4. How we use your information
We use your personal data to:
Respond to enquiries
Provide pharmacy services and support
Process NHS nomination requests
Arrange appointments or consultations
Assess suitability for services
Communicate with you about your request or treatment
Improve our website and user experience
Meet legal, regulatory, and professional obligations
Maintain records where required
We will only use your personal data where we have a lawful basis to do so.
5. Our lawful bases for processing
Under UK GDPR, we rely on one or more of the following lawful bases:
Contract
Where processing is necessary to provide a service you have requested.
Legal obligation
Where we are required to process data to comply with legal, NHS, pharmacy, or regulatory obligations.
Legitimate interests
Where processing is necessary for the legitimate operation and improvement of our pharmacy services and website, provided your rights are not overridden.
Consent
Where you have given clear permission for us to use your information, for example by submitting certain forms or agreeing to optional communications.
Health data / special category data
Where we process health-related information, we do so only where permitted by law and where necessary for the provision of healthcare, pharmacy services, or related health support.
6. How we use health information
If you submit information relating to your health, medication, symptoms, or treatment suitability through our website or service forms, this may be classed as special category data.
We only process this information where necessary to:
Assess your suitability for a service
Provide pharmacy or healthcare support
Communicate with you about your care or request
Meet professional and legal obligations
We take additional care to protect this information appropriately.
7. Sharing your information
We only share your information where necessary and appropriate.
This may include:
NHS services or GP practices where relevant
Pharmacy systems or dispensing systems
Secure booking or form providers
IT and website service providers
Professional advisers or regulators where required
Legal or regulatory authorities where we are required to do so
We do not sell your personal data.
Any third parties we work with are expected to handle your data securely and lawfully.
8. Data storage and security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, loss, or disclosure.
This may include:
Secure systems and software
Restricted access to information
Password protection
Encrypted or protected platforms where appropriate
Staff confidentiality and professional obligations
While we take security seriously, no online system can ever be guaranteed to be completely secure.
9. How long we keep your data
We only keep personal data for as long as necessary for the purpose it was collected, including for legal, regulatory, professional, or operational reasons.
Retention periods may vary depending on:
The type of enquiry or form submitted
Whether you became a patient or service user
NHS or pharmacy record-keeping obligations
Legal and compliance requirements
Where data is no longer required, it will be securely deleted or anonymised where appropriate.
10. Website analytics and cookies
Our website may use cookies and analytics tools to understand how visitors use the site and improve performance.
This may include:
Website traffic data
Device and browser information
Page visits and interactions
For more information, please see our Cookie Policy.
11. Your rights
Under UK data protection law, you may have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data in certain circumstances
Request restriction of processing
Object to certain types of processing
Request transfer of your data where applicable
Withdraw consent where processing is based on consent
Some rights may be limited where data must be retained for legal, healthcare, pharmacy, or regulatory reasons.
To exercise any of these rights, please contact us using the details below.
12. Marketing communications
We will only send marketing communications where appropriate and lawful to do so.
If you have opted in to receive updates or promotions, you can withdraw your consent or unsubscribe at any time.
We do not use health data for marketing inappropriately.
13. Third-party websites
Our website may contain links to third-party websites, booking systems, or services. We are not responsible for the privacy practices of those external websites or providers.
We encourage you to review their privacy policies before submitting any information.
14. Children’s data
Our website and services are generally intended for adults or for use with appropriate parental or guardian involvement where required.
If we become aware that personal data has been submitted inappropriately by a child without the required basis, we will take appropriate steps to remove it where necessary.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, systems, legal obligations, or website functionality.
Any updates will be posted on this page with the revised date shown at the top.
16. Contact us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:
Binfield Village Pharmacy
Terrace Rd N, Binfield, Bracknell RG42 5JG
Phone: 01344 868486
Email: pharmacy.FG094@nhs.net
17. Complaints
If you are unhappy with how we handle your personal data, you have the right to raise a concern with us first.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Website: https://ico.org.uk
Helpline: 0303 123 1113